Wjet2 Privacy Policy — your data is safe with us

Welcome to wjet2. This Privacy Policy ("Policy") explains what data we collect when you use the wjet2 platform, how that data is used, and how you can stay in control of your own information.

By using the wjet2 website, mobile app, or any other digital channel, you are considered to have accepted this Privacy Policy. If you do not agree, please stop using the platform.

This policy applies to all registered members, prospective users, and anyone accessing the wjet2 platform. We follow international data protection standards and this policy has been designed with Bangladeshi users in mind.

Wjet2 collects only the information that is strictly necessary — nothing more. Details by data type are provided below.

We never collect your bank account password, PIN, or full card number. Sensitive information of this kind is processed directly through the payment gateway.

Collected data is used only for the purposes listed below — nothing else.

• To create, manage, and complete the verification process for your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and resolve issues.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To personalize promotions and bonus offers.
• To monitor and enforce Responsible Gaming policies.
• To comply with legal obligations and directives from regulatory bodies.
• To analyze platform performance and improve our services.

Wjet2 never sells your personal data. However, limited information may need to be shared in certain specific circumstances.

• Payment Processor: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
• Technology Partner: Hosting and infrastructure providers operate under strict confidentiality agreements.
• Legal authorities: Data may be disclosed in accordance with court orders or government directives.
• Security Agency: Relevant authorities may be notified if fraud or money laundering is suspected.

Wjet2 applies industry-standard security measures to protect your data, with safeguards in place at both the technical and administrative levels.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Data-at-rest encryption — applied to all data stored on our servers.
• Two-factor authentication (2FA) — applied at account login.
• Firewall and intrusion detection systems active 24/7.
• Regular security audits and vulnerability assessments.
• Strict data access controls and training in place for all staff.

While we take every measure to protect your data, no organization can guarantee 100% security on the internet. That is why keeping your password private and avoiding logins from unfamiliar devices is important.

Wjet2 uses cookies and similar technologies to enhance your browsing experience. The types of cookies used and their purposes are explained below.

Non-essential cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain platform features to not work properly.

Wjet2 retains your data only for as long as necessary. All information is kept while your account remains active.

• Account information: Retained for up to 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retention for up to 7 years is required under regulatory rules.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Inactive Accounts: Personal data may be anonymized after 12 months of inactivity.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

Wjet2 gives you full control over your personal data. Your rights are outlined below.

• Right to Access: You can request to know what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires it to be kept.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to object: You can object to your data being used for marketing or profiling purposes.

Wjet2 strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and additional verification documents may be requested if needed.

• Date of birth verification is mandatory at registration.
• National ID or passport verification is carried out in cases where suspicion arises.
• If we become aware that a user is under 18, the account will be closed and their data deleted immediately.

Wjet2 may update this Privacy Policy from time to time. For significant changes, a notice will be posted on the platform and the "Last Updated" date at the top of the policy will be revised.

Continued use of wjet2 after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

For any privacy-related questions, concerns, or complaints, please reach out to our support team. We are always happy to help in Bangla.